If You Have a Loss...

Immediately report all accidents/claims to Master Yacht Insurance.  You must take all reasonable steps to protect the boat from further damage.  Do not start permanent repairs or dispose of damaged parts until the insurance company can inspect the damage.  If you fail to follow these instructions you may void your policy and your claim could be denied.  Refer to your policy booklet to comply with the requirements set forth by the Company. 

Important Contact Numbers:

Normal Business Hour Contact Numbers  (Mon-Fri 8:00a.m. - 4:45p.m. CST)

Master Yacht Insurance Customer Care (Inside U.S.) - 1.866.237.3918
Master Yacht Insurance Customer Care (Outside U.S.) - 205.252.9871*

After Hours Claims Contact Numbers  (Evenings, Holidays & Weekends 24 Hour Claims Service)

Master Yacht Insurance offers 24 hour a day 365 days a year claims service. 

Master Yacht Insurance secures coverage through two different insurance companies depending on the specific risk profile, so please take care to identify the insurance company listed on the declarations page of your insurance policy and select the correct number below accordingly.  

After Hours for St. Paul Travelers Policyholders (Inside U.S.) - 1.800.257.4411 (option 4)
After Hours for ACE/INAMAR Policyholder (ACE USA Claims Service) - 1.800.633.5553

*For Calls outside the U.S., please ask to be transferred to the Programs Department.